No refunds or exchanges will be given if you have simply changed your mind. Changes will only take place for incorrectly ordered sizes of products i.e. incorrect size of boots ordered.
Before trying anything on or on packing your item
Before unpacking or using the product make sure it’s the correct item that you ordered. If you try your footwear on only do so on carpet all clean nonabrasive floor. Any sign of dirt and scuff all where marks on the soul void and exchange or credit.
Returning items when you ordered the wrong size
If you have ordered the wrong size (change of mind or colour style etc is not an available option) you can return these items to ask for an exchange or store credit only if;
1 The item has not been used
2 the item has no marks, scuffs, dirt, cat/dog hair, stains or distinct strong odours etc
3 The item is in a brand-new re-sellable condition
4 The packaging is intact with no marks, damage, sticky tape etc
5 The item tags have not been removed including hanging tags and stickers
6 all items are returned including packaging, parts/accessories, etc
7 The return is received within 10 days of delivery
Our shoes and boots are warranted for six (6) months from the date of purchase against defective workmanship and/or materials when used under normal conditions for the purpose intended. The warranty is void if in the opinion of Global Tactical Solution that the product has been misused or subject to excessive wear and tear including exposure to chemicals, cement, lime or heat if the footwear has not been designed to be used in these environments.
As a requirement of this warranty the purchaser must present the footwear and provide evidence of purchase. Please return the footwear to the place of purchase. If the footwear is defective, replacement footwear will be provided.